TERMS OF SERVICE
By placing an order with GLOW CITY you are agreeing to these terms and conditions.
DEPOSITS FOR RENTALS
We require a 50% non- refundable deposit upfront for all special events .Once this deposit is received , your date and products will be secured. The remaining balance for your rental is due 48 hours prior to your special event
.If you are ordering with less than 1 week notice , full payment required upon booking . Your order is only confirmed once payment is received .If payment is not made by the agreement dates , we have a right to cancel the order .The deposits are non-refundable and non-transferable .
CANCELLATIONS FOR RENTALS and sales
If you place an order online and wish to cancel your order a store credit will be issued to you towards your next order.
For rental services and special event orders cancellations should be made within 24 hours of ordering.
If full payment is made and you cancel 7 days prior to your event ,you will be refunded 50% but your deposit will be retained.
If your event has been postponed we will transfer your order and payment to your new date, subjected to availability.
​
To cancel please email infoglowcity@gmail.com
refunds
Glow City does not offer refunds. If you place an order online and wish to cancel a credit will be applied to your account for your next order with us .
​
For rental services if full payment is made and you cancel 7 days prior to your event ,you will be refunded 50% but your deposit will be retained.
If your event has been postponed we will transfer your order and payment to your new date, subjected to availability.
​
To cancel please email infoglowcity@gmail.com
shipping
We ship out packages multiple times a week, usually within 2 business days. On rare occasions shipments may take longer than 2 days to ship out, but you will be notified by email if that is the case. We always provide tracking information as soon as the order is shipped.
All orders placed from Outside Canada may be subject to local taxes and duties in your Country. These fees are charged by your government and are entirely separate from any shipping fees. Glowmi is not liable for any customs, broker or sales tax outside of Canada. These are payable by the customer.
**Please note, any items returned to us due to non payment of these fees will be deducted return shipping costs and a 25% restocking fee from final refund.